Customer Service Coordinator

Location: Holon, Israel.

Agilite, a fast-growing global leader in defense and tactical gear, is looking for a Customer Service Coordinator to join our dynamic team. This is a pivotal role at the heart of our E-Commerce and B2B order fulfillment process, serving customers and partners worldwide.
We are seeking a highly motivated, detail-oriented, and tech-savvy professional who thrives in a fast-paced environment. If you are passionate about creating an exceptional customer experience, hungry to grow, and eager to leverage technology to drive innovation, this opportunity is for you.

What You’ll Do

• Act as the first point of contact for customers, providing timely, accurate, and friendly responses to inquiries about orders, products, shipping, and returns.
• Oversee and monitor the order fulfillment process, ensuring smooth order flow, accuracy, and efficient coordination with our global 3PL partners.
• Proactively maintain and improve processes to ensure seamless operations across systems and warehouses.
• Ensure ERP system accuracy and reliability (NetSuite), supporting the integrity of our business data.
• Work closely with B2C customers and B2B partners, ensuring clear communication, swift resolution of issues, and outstanding service delivery.
• Collaborate daily with internal teams and external partners to guarantee the highest level of operational excellence.
• Identify opportunities to leverage technology and data-driven tools to develop the Customer Service department and create new growth paths.

What We’re Looking For

• Native-level English (spoken & written), with strong command of Hebrew. Additional languages are an advantage.
• A professional, articulate, and confident communicator who represents the company well and builds trust with customers.
• Minimum 2 years of experience in e-commerce, logistics, or customer service roles.
• Hungry, ambitious, open-minded, and curious about new technologies—with a drive to continuously improve processes and tools.
• Strong Microsoft Office (Excel) skills preferred.
• Hands-on experience with ERP (NetSuite preferred) and Shopify.
• Proven problem-solving mindset, with the ability to think creatively and act quickly in a growing business.
• Experience working with global clients and 3PLs.
• Passion for tactical gear is a plus.
• Military combat background and a deep understanding of tactical equipment is a significant advantage.